Privacy & Cookie Policy

Privacy & Cookie Policy

Last updated: November 2026

This policy explains how Navilux ("we", "us", "our") collects, uses, and shares your personal information when you visit our website or buy from us, and how we use cookies.

1. Information we collect

Information you give us. When you place an order, create an account, contact us, or subscribe to our emails, we collect your name, email address, phone number, shipping and billing address, and order details.

Payment information. Payments are handled by our payment processors. We do not store your full card number on our servers.

Information collected automatically. When you visit the site, we and our service providers collect your IP address, browser and device type, the pages you view, the time you spend on them, and the site you came from, using cookies and similar technologies.

2. How we use your information

  • To process and deliver your orders, send order and shipping updates, and handle returns and refunds.
  • To answer your questions and provide customer support.
  • To prevent fraud and keep the site secure.
  • To improve the site and understand how people use it.
  • To send you marketing messages, only where the law allows and you can unsubscribe at any time.
  • To show you ads for our products on other websites and platforms.
  • To comply with legal obligations.

3. Who we share it with

We share your information only as needed with: our store platform (Shopify), payment processors, shipping carriers and fulfillment or supplier partners who prepare and deliver your order, analytics and advertising providers, email and customer support tools, and authorities when required by law. We require service providers to use your information only to provide their services to us.

We do not sell your personal information in exchange for money. Some state laws consider sharing data with advertising partners through cookies to be "sharing" or "targeted advertising". You can opt out at any time on our Your Privacy Choices page.

4. Cookies and similar technologies

Cookies are small files stored on your device when you visit a site. We use:

  • Essential cookies that keep the site working, such as remembering your cart and keeping your checkout secure.
  • Analytics cookies that help us understand how visitors use the site so we can improve it.
  • Marketing cookies that let us and our advertising partners measure ads and show you relevant ads on other sites.

You can accept or decline non-essential cookies through the cookie banner when it appears, and you can also block or delete cookies in your browser settings, although parts of the site, such as the cart, may not work properly without essential cookies.

5. How long we keep your information

We keep your information for as long as needed to provide our services, meet legal, tax, and accounting requirements, resolve disputes, and enforce our agreements.

6. Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your rights

Depending on where you live, including California and other U.S. states, you may have the right to know what personal information we hold about you, to access, correct, or delete it, to opt out of targeted advertising or the sharing of your data, and not to be treated unfairly for using these rights. If you are in the European Economic Area or the United Kingdom, you may also have rights to restrict or object to processing and to data portability. To use any of these rights, contact us through the Contact page. We may need to verify your identity before responding.

8. Children

Our site is not directed at children under 16, and we do not knowingly collect their personal information. If you believe a child has given us personal information, please contact us and we will delete it.

9. Third-party links

Our site may link to third-party websites. We are not responsible for their privacy practices, so please read their policies.

10. International transfers

Your information may be processed in countries other than where you live, including countries where our service providers operate. When we do this, we take steps to protect your information in line with this policy.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.

12. Contact

If you have questions about this policy or your information, please contact us through our Contact page.