Returns & Refund Policy
Returns & Refund Policy
At Navilux we want you to love your lights. If you are not completely happy with your purchase, you can return it within 30 days of delivery and we will refund the price of the product.
30-day guarantee
You have 30 days from the date your order is delivered to request a return. To be eligible, the item must be in reasonably good condition and include all of its original parts and packaging.
How to request a return
- Contact us through the Contact page within 30 days of delivery and include your order number.
- We will reply with return instructions and the return address.
- Ship the item back following those instructions.
Please do not send your item back before contacting us. Returns sent without our approval or to the wrong address may not be accepted or refunded.
Refunds
Once we receive and inspect your return, we will notify you and refund 100% of the product price to your original payment method. Refunds are usually processed within 3 to 5 business days after we approve them, and your bank or card issuer may take a few additional days to show the credit.
Original shipping charges, if any, are not refundable, except when the item arrived damaged, defective, or incorrect (see below).
Return shipping costs
If you are returning an item because you changed your mind, you are responsible for the cost of return shipping. If the item arrived damaged, defective, or incorrect, we will cover the cost of return shipping or send you a prepaid label.
Damaged, defective, or incorrect items
If your order arrives damaged, does not work properly, or is not what you ordered, contact us within 30 days of delivery with your order number and clear photos or a short video of the problem. We will send you a replacement or a full refund, including shipping, at your choice.
Late or missing orders
Orders are processed in 1 to 3 business days and delivered within 4 to 8 business days, depending on your location. If your order has not arrived after that time, contact us and we will check the status with the carrier. If your package is confirmed lost, we will send a replacement or issue a full refund.
Order changes and cancellations
If you need to change or cancel an order, contact us as soon as possible. We can only cancel or modify an order before it has been shipped.
Late or missing refunds
If you have not received your refund after the time stated above, first check your bank account, then contact your card issuer, as processing times vary. If you still have not received it, contact us through the Contact page.
Questions
If you have any questions about returns or refunds, please reach out through our Contact page.